Please double-check your shipping address before placing your order to help ensure it arrives safely. If an incorrect or incomplete address is entered at checkout, we may not be able to offer a replacement or refund. If a package is returned to us because it couldn't be delivered and you'd like it reshipped, additional shipping charges may apply.

We understand that mistakes happen, and all inquiries regarding incorrect addresses, returned packages, replacements, refunds, or reshipments will be reviewed on a case-by-case basis. We'll always do our best to find a fair solution whenever possible.

We want you to love your order! If your item arrives damaged, defective, or misprinted, please reach out to us within 7–30 days of delivery, and we'll work with you to make it right.

To help us process your request as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product showing the problem
• If your package arrived damaged, please also include photos of the package as it was delivered, including any visible damage and the shipping label.

Photos are required for all return, replacement, and exchange inquiries, as they allow us to work with our production partner to resolve the issue efficiently.

Since all of our products are made to order, returns and exchanges are not typically available. However, we understand that unique situations can arise, and we're happy to review requests on a case-by-case basis.

If a return or exchange is approved as an exception:

• A photo of the item is required upon request for the return/exchange.
• Customers are responsible for the cost of return shipping.
• Items must be returned in their original, unworn, and unwashed condition unless otherwise instructed.
• Once the returned item has been received and inspected, we'll process the approved exchange or refund, if applicable.

Email: support@prettyinrink.com

As a woman-owned small business, we genuinely appreciate your support. Every order means so much to us, and we're committed to providing the best experience possible. If you have any questions about your order or this policy, we're just an email away and always happy to help. We'll do our best to find a solution whenever possible.